Care home incident management software
Log accidents and incidents, run the safeguarding workflow, check RIDDOR, and keep a clean record of every statutory notification — with each incident linked to the actions and risks that stop it happening again.
90 days free · No card needed · Works alongside your care-planning system
· quality statements
From incident to learning
An incident record is only worth keeping if it drives change. Complys links every incident to actions, risks and your readiness.
Report and triage
Capture what happened, who was involved and the immediate action, then triage by type and severity — falls, medication errors, injuries, safeguarding, near misses and more.
Safeguarding workflow
Flag safeguarding concerns, record referrals and follow them through to a clear outcome, with the trail an inspector expects.
RIDDOR check
See when an incident may be RIDDOR-reportable so you can make the right call and record it — Complys helps you decide, you make and log the report.
Statutory notification record
Keep a clean log of what you notified CQC about and when. Complys organises the record; it does not submit notifications on your behalf.
Linked to actions and risks
Turn an incident into corrective actions and feed recurring patterns into your risk register, closing the loop.
Feeds readiness & locations
Open serious incidents surface in your readiness score, alerts and the per-location view, so nothing serious goes unseen.
Care home incident management software — FAQs
What incidents can I record?
Accidents, injuries, falls, medication errors, safeguarding concerns, behavioural incidents, missing persons, near misses, equipment failures and more — each captured with type, severity, people involved and the immediate action taken.
Does Complys submit statutory notifications to CQC?
No — and it's important to be clear about that. Complys helps you recognise when a notification may be needed and keeps a clean record of what you notified and when, but you make the actual notification to CQC. The same applies to RIDDOR: Complys helps you check reportability; you make and log the report.
How does the safeguarding workflow work?
Safeguarding incidents can be flagged, referrals to the local authority recorded, and the concern followed through to an outcome, so you keep the full trail from report to resolution.
Can incidents drive improvement?
Yes. Any incident can generate corrective actions with owners and deadlines, and recurring incident types can be turned into risks on your register — so the same thing is less likely to happen twice.
Does this hold clinical records?
No. Complys records the incident for governance and safeguarding purposes, not clinical detail — your care-planning and medication systems remain the clinical record.
Is there a free trial?
Yes — 90 days free, no card required.
Continue building your readiness
Scored risks, controls and review dates on a 5×5 matrix.
Prebuilt care audits, RAG-scored, that turn findings into actions.
Versioned policies with read-and-acknowledge tracking.
The five key questions and quality statements as a live readiness score.
Turn incidents into learning
Start free for 90 days. Log, triage and close your first incident today.
Start your free trial