Complys Partner Programme Terms
These terms govern participation in the Complys Affiliate / Partner Programme. They summarise the key rules; Complys may issue fuller terms to approved partners.
1. The programme
The Complys Partner Programme lets approved partners earn commission by referring new businesses to Complys. Participation requires an approved application. Complys may accept or decline applications at its discretion, and may suspend or terminate a partner for breach of these terms.
2. Commission
Approved Founding 100 partners earn 25% of qualifying net subscription revenue for the first 12 months of each eligible referred customer's subscription. After the Founding 100 places are filled, new partners join at the standard rate then in force (currently 20% for 12 months). Rates and tiers may change for future referrals on notice.
3. Qualifying revenue
Commission is calculated on subscription revenue actually received and retained by Complys, excluding VAT, refunds, chargebacks, reversed payments, credits, discounts and one-off setup or services fees. Commission accrues only while the referred customer is within their 12-month commission window and continues to make qualifying payments.
4. Attribution
Referrals are attributed using a partner's unique referral link and a referral cookie lasting 60 days from the click. Where two partners could claim the same customer, the most recent qualifying referral click before signup takes precedence. Complys's records are the definitive source of attribution.
5. Eligibility and exclusions
Self-referrals, referrals of your own business, artificial or incentivised sign-ups, duplicate accounts, and accounts created primarily to generate commission are not eligible. Existing Complys customers are not treated as new referrals. Some accounts (for example large enterprise customers on negotiated arrangements) may be excluded from the programme.
6. Cancellations, refunds and clawback
If a referred customer cancels or stops making qualifying payments, commission from that customer stops. Commission on payments later refunded or charged back is reversed and may be clawed back from future commission.
7. Payments
Eligible commission is paid approximately 30 days after the end of each calendar month, subject to any minimum payout threshold and the partner providing valid payout details (entered securely in the partner dashboard, where they are encrypted). Partners are responsible for their own tax on commission earned.
8. Conduct
Partners must promote Complys honestly and must not make misleading claims, spam, or bid on the Complys brand or its variants in paid search. Partners must comply with applicable law including advertising and data protection rules.
9. Changes
Complys may update these terms and the programme. Material changes will be notified, and continued participation constitutes acceptance.
These terms are a plain-English summary and do not constitute legal advice. Complys reserves the right to vary the programme and its commission rates.