Citation vs Complys: consultancy bundle, or self-service compliance platform?

It depends on team size. For a 1-5 person firm, Citation's Workplace Expert package is approximately GBP 32.80 per employee per month = GBP 164/month for 5 staff. Complys Pro is GBP 30/mo flat regardless of headcount. For a 100-employee firm, Citation at GBP 6.35 per employee per month works out to GBP 635/month - Complys Diamond tier is GBP 199/mo flat. Complys is structurally cheaper as the team grows. The crossover point depends on which Citation tier you choose and how many staff you have. Note Citation contracts are multi-year (3-7 years), Complys is monthly or annual cancel-anytime.

Citation is a consultancy that gives you software. Complys is software that you use yourself. With Citation you get an advisor on retainer, SSIP accreditation bundled, HR/employment law support available, and Atlas software as one component. With Complys you get a self-service compliance + operations platform with AI-generated RAMS, asset and vehicle checks, quotes, invoices and CRM - but no advisor on speed dial. If you want the human consultancy relationship, Citation. If you want fast self-service software, Complys.

No - Complys does not sell SSIP accreditation. We help you produce the documents you need to apply for SSIP, CHAS, SMAS Worksafe, Acclaim, ConstructionLine, and similar. You then submit your application to the accrediting body directly. Citation bundles SMAS Worksafe accreditation into their construction package which is a real advantage if accreditation is a procurement requirement on your jobs and you want one provider handling it.

Not in the same way. Complys customer support is email-based and primarily for software issues, not H&S consultancy. Citation includes 1-1 telephone advice from IOSH and IIRSM qualified consultants Mon-Fri 9-5 as part of every package - that is a core part of what you pay for. If you need that kind of human consultancy access, Citation is the right call. If you have an in-house H&S manager or a separate consultant on retainer, Complys focuses on giving you better software for less money.

Complys is monthly or annual, cancel anytime. Citation publishes 3-to-7-year contract terms on their pricing page. The Citation discount tiers assume a 7-year term. If you want to try a tool without long commitment, Complys 90-day free trial then monthly billing is a much lower-risk path. If you are confident in your H&S provider and want to lock in pricing for 5+ years, Citation's structure rewards that.

Citation Atlas has equipment and incident logs but not the QR-scan workflow Complys built for daily vehicle walkarounds and asset checks. If your fleet management or asset compliance is currently on paper or in spreadsheets, Complys gives you a phone-based workflow with QR stickers, photo evidence on failed items, and automatic defect creation - none of which is advertised in Atlas.

Yes - automated. Upload the subbie's RAMS PDF, Complys gives you a PASS / FAIL / BORDERLINE verdict with specific feedback on what is missing or weak. This is the kind of review you would call a Citation advisor for - the difference is Complys does it instantly without you needing to wait for a callback. Citation's human review is more nuanced for genuinely tricky cases. Complys handles the routine 95% automatically.

Honestly, not necessarily. If you value the Citation advisor relationship and SSIP accreditation, stay. Complys is the right pick for firms that want a software-first, lower-cost, AI-driven alternative without the consultancy bundle. Many small-to-mid firms could replace Citation with Complys + a separate H&S consultant on call when needed, and end up paying less overall - but it depends on how often you actually use the Citation advisor calls. If you call them weekly, you would miss that. If you call them quarterly, Complys plus an ad-hoc consultant is usually cheaper.